How many of you log into your eBill account and overlook that handy Task Manager on the Home Page that we have operating ever-so reliably?
Well, here’s a friendly reminder! The Task Manager is an excellent way to keep track of “tasks” that have been or need to be completed. For example, the task to verify your files. While our system emails verification confirmations/requests to processing contacts listed under your eBill account, there’s always circumstances such as: “Verification emails are usually sent to me, but I am going on vacation and _______ won’t have access to my emails!” What then?
Not only does the Task Manager confirm what has been successfully verified, and flash brightly in red “NOT COMPLETE!” when un-verified, but those un-verified files within the Task Manager also act as links to the File Verification page, the very same link sent via email! Simply click the “Verify file” link in blue under “Type” and you’ll be taken immediately to the Verify Files page.
Welcome to MCC’s newest way to pay Municipal bills! Our “Auto pay” feature, available now, is a convenient way in which residents/bill payers can make automatic payments to a Municipality using an e-check (ACH) or debit/credit card each time a bill is due. Directly from their eBill account, residents can setup auto payments, control when their payments are processed (days prior to the due date), as well as set a desired ‘Max Payment’ amount.
How do I, the Municipality, begin offering Auto Pay to my residents?
To sign up for Auto Pay, please respond to our sign-up email to being the process. Additionally, feel free to contact our Support staff at 508-460-6000 x601 or email@example.com and we would be more than happy to provide additional information, as well as begin the sign-up process!
Once this has been completed, how can residents sign up for Auto Pay, you ask? It’s easy!
Within the residents eBill account, they can sign up for Auto Pay and when the auto payments should be made (however many days preferred prior to the online cut-off date), and set a ‘Max Payment’ amount. Max payment allows a resident to set an exact “max payment amount” for their bill. For example, if a resident were to set a max payment amount for their real estate tax bill of $2,000 and one installment their bill amount is $2,500, MCC will simply notify them via email that their bill happened to be more than expected, and the resident can then choose whether to continue with the auto payment.
Auto Pay is a fantastic step towards payment efficiency from your residents. Contact MCC today to get started!
We are often asked the question, when do emails go out for New Fees? The answer is simple. New Fee emails are sent at the time the Fee is made available. This means that an email is sent to anyone who has an eSchool account at the time the fee is created for them.
If a student is added at a later time to the Fee, they will not receive an email but if we have their email address they will be included in any emails that you send from the new Fee Payment area.
Did you forget the Password to your account? Don’t worry, it happens to all of us! To request a forgotten password simply click the Forgot Password link on the Login page, type in your email address and click Submit. You will promptly receive an email with the words Password Reset in the title. Follow the instructions in the email to re-set your Password.
Did you know you can allow residents to opt-out of receiving paper bills if you are a Massachusetts Biller (other states check your rule book first). MCC has offered Billers the choice of offering opt-out for over two years! Some MCC clients not yet taking full advantage of this feature are offering Bill Presentment for residents to view a copy of their bill online.
If you offer your residents the option to opt-out of receiving a paper bill you can view a list of the residents signed up for this service within your eBill account. Simply login and select Opt-out Report in the Bill Presentment menu.
We often receive phone calls from Residents wanting to confirm that their payment was processed. Or wondering if they have made a payment because they are unsure.
The best way to confirm if you have made a payment is to view the Payment History area of your account. Simply login to your account–if you haven’t already–and click on Payment History. Here you can see any and all payments ever made through the account registered to the email address associated to your account.
Think you made a payment and don’t see it in your Payment History? Unless you’ve registered two accounts with us (using two different email addresses) then most likely you have not submitted a payment.
Our eBill clients have long had a Bill Payer Contact Report they could use to look up an email or phone number of a resident who made a payment if they needed to contact them. Now this report has become even more useful.
You can email from the Contact Report!
I know, I am excited too! This opens a host of opportunities to send email reminders mid-installment to your bill payers–or to send out a general announcement to your residents.