Learning what tools and features are available to the Bill Payer are just as important are knowing the tools available to you, the Biller!
One of the most vital pieces of information a Bill Payer can view under their eBill account is record of all online payments made within their account. The Payment History displays all details associated with each specific payment—bill type, date, amount, payment method, used, etc.—but they also have the ability to track their processing dates! This is located in a section titled “Additional Bill Information.”
The Payment History page initially shows limited details, an abbreviated version of each payment(s), if you will. To the left of each payment displayed is a “+” icon—this can be clicked to now display their “Additional Bill Information” section! In this section, their payment dates will update as their payment processes. There are 6 dates total: Submitted, Scheduled, Processed, Accepted, Received, and Biller Posted. Their payment status also displays clearly here as either “Success,” “Pending” or “Failed.” Once this payment has been completely processed, it will remain with all dates “filled,” as well as a final payment status, so that the Payer can go back into their Payment History to view these details at any time.
Our Payment History feature allows for easy tracking of all payments!
How many of you log into your eBill account and overlook that handy Task Manager on the Home Page that we have operating ever-so reliably?
Well, here’s a friendly reminder! The Task Manager is an excellent way to keep track of “tasks” that have been or need to be completed. For example, the task to verify your files. While our system emails verification confirmations/requests to processing contacts listed under your eBill account, there’s always circumstances such as: “Verification emails are usually sent to me, but I am going on vacation and _______ won’t have access to my emails!” What then?
Not only does the Task Manager confirm what has been successfully verified, and flash brightly in red “NOT COMPLETE!” when un-verified, but those un-verified files within the Task Manager also act as links to the File Verification page, the very same link sent via email! Simply click the “Verify file” link in blue under “Type” and you’ll be taken immediately to the Verify Files page.
Welcome to MCC’s newest way to pay Municipal bills! Our “Auto pay” feature, available now, is a convenient way in which residents/bill payers can make automatic payments to a Municipality using an e-check (ACH) or debit/credit card each time a bill is due. Directly from their eBill account, residents can setup auto payments, control when their payments are processed (days prior to the due date), as well as set a desired ‘Max Payment’ amount.
How do I, the Municipality, begin offering Auto Pay to my residents?
To sign up for Auto Pay, please respond to our sign-up email to being the process. Additionally, feel free to contact our Support staff at 508-460-6000 x601 or firstname.lastname@example.org and we would be more than happy to provide additional information, as well as begin the sign-up process!
Once this has been completed, how can residents sign up for Auto Pay, you ask? It’s easy!
Within the residents eBill account, they can sign up for Auto Pay and when the auto payments should be made (however many days preferred prior to the online cut-off date), and set a ‘Max Payment’ amount. Max payment allows a resident to set an exact “max payment amount” for their bill. For example, if a resident were to set a max payment amount for their real estate tax bill of $2,000 and one installment their bill amount is $2,500, MCC will simply notify them via email that their bill happened to be more than expected, and the resident can then choose whether to continue with the auto payment.
Auto Pay is a fantastic step towards payment efficiency from your residents. Contact MCC today to get started!
Did you know you can allow residents to opt-out of receiving paper bills if you are a Massachusetts Biller (other states check your rule book first). MCC has offered Billers the choice of offering opt-out for over two years! Some MCC clients not yet taking full advantage of this feature are offering Bill Presentment for residents to view a copy of their bill online.
If you offer your residents the option to opt-out of receiving a paper bill you can view a list of the residents signed up for this service within your eBill account. Simply login and select Opt-out Report in the Bill Presentment menu.
Our eBill clients have long had a Bill Payer Contact Report they could use to look up an email or phone number of a resident who made a payment if they needed to contact them. Now this report has become even more useful.
You can email from the Contact Report!
I know, I am excited too! This opens a host of opportunities to send email reminders mid-installment to your bill payers–or to send out a general announcement to your residents.
Another Fiscal Year is upon us, where does the time go? Our Massachusetts and Connecticut clients are gearing up to send first quarter Real Estate and Personal Property bills. If you haven’t sent yours yet, send today so they are ready for July 1.
For all our PSM (Print, Stuff, Mail) clients, Printing Season has officially begun! We are excited to report that files have already started pouring in. We want to welcome our newest PSM clients. It’s going to be a great year!