MCC is thrilled to announce our new “Live Help” feature! Your residents now have the option to “chat” online with one of our friendly and knowledgeable Customer Support Representatives.
Here at MCC, we are dedicated to customer support and the customer experience. MCC employs devoted staff for the purpose of providing support to the Municipality and the Municipality’s residents. Questions are responded to in a timely manner with patience, kindness and understanding.
How can a resident begin a “live” chat with Support? Live Help can be found on most MCC pages. Simply look for the green box located at the top of the screen labeled “Live Help.” Live Help will be available during MCC’s normal Support hours. However, when we are unavailable, the chat box will still be available, and submitted questions will be emailed to firstname.lastname@example.org. A response will then be sent back via email.
Just wait…there’s more to follow! Currently, “Live Help” is available for residents only. Within the next couple of weeks, it will also be made available to you! Additionally, we will soon be offering Co-Browsing. ‘Co-browsing’ is a screen-sharing tool that helps our MCC Support Representatives to view and control a user’s browser window. Co-browsing will not be allowed unless authorized by the user, and an MCC Representative will only be able to view the user’s eBill account.
As always, for any questions regarding our new “Live Help!” feature, or for any questions about what is up and coming, please feel free to contact our Support Staff directly!